Communication & Community Living: Communication with everyone on the property is a daily activity. Living in a community and sharing space and facilities can be stressful at times. A Manager can assist good and positive flow with small and subtle actions. We want to recognize the time you take as a Manager to deal with this important aspect so please specify the # of each type of communication task that you deal with in the course of each day.

• #A. Interactions with guests, volunteers, and community. (Keep positive and respectful)
• #B. Disciplinary Activities. Maintain a positive space in the barn area through example and remind guests and volunteers that any negativity will not be tolerated. If a guest or volunteer has to be asked to leave the property after mediation, always give the option to return once behavior pattern that caused the disruption is modified. This creates hope for change & redemption in the community at Hedonisia and in the larger community of Puna.
• #C. Conflict Resolution & Mediation. Provide mediation between parties if needed and practice conflict resolution in a calm manner away from guests and volunteers.
• #D. Our motto is Community + Autonomy: This means that the community can do activities such as meals or excursions but must respect each individuals right to be left alone or to do their own thing. And each individual must behave in such a way that does not impose on thr rights of the community. Especially in communication there are certain types of individuals who impose their personalities on the Group. For instance, they may try to dominate every dinner conversation. Remind volunteers and guests to respect everyone’s living space, lifestyle, and individuality.
  

Customer Service for Volunteers and Guests: Guest interaction through email, website, phone, and on property are to be handled as needed. Most potential volunteers will be guests for the first three days of arriving.

1) Email and Website Email and hostelworld.com interaction require a daily update. Bookings will have to be updated to coincide with email and hostelworld.com changes or reservations.
2) Phone Calls Questions or inquiries from potential guests will be called in on community phone. Any information that needs to be answered can be found on hedonisiahawaii.com.
3) Tours of Property
• If someone would like to look at the property, an appointment needs to be made and drop ins are not encouraged. Please notify guests and volunteers when a tour will be given, especially the tent spaces in the back of the property.
• Guests or visitors to Hedonisia are to be given a tour of the property and its facilities. The tour should show the toilet, outdoor shower, sink area, refrigerator, food storage, propane burners, hot plates, appliances, community food areas, computer, community phone, stereo, television, and VCR/DVD player and some of the Guest Spaces. Try to give the Guests a choice of space if possible.
• The Crater can be shown to guests but they should be warned of the trail and that closed toed shoes are the safest to wear if they would like to hike the crater. A tour can be arranged with a volunteer or manager for this is one of the most unique attractions.
4) Guest Arrivals
• Greet guests on arrival days to show to give tour, and register. If manager will not be on premises during this time, a volunteer can greet guests.
• Guests that arrive at property should be given a registration form and asked to fill out payment information. Please verify a signature at the bottom.
• Guests that have reserved through hostelworld.com pay completely on day of arrival bookings page should be updated showing that they have paid.
Management meetings and reviews with volunteers should occur once a week on Saturday. This weekly meeting helps eliminate extra time spent during the week discussing projects. Please limit meetings to half an hour per Volunteer.

Volunteer Management

• 1. Volunteer timesheets are to be reviewed and discussed with each volunteer.
  2. This meeting will involve these tasks; assessing time on worksheets, quality of work, and discussion of how volunteer is fitting in with community.
  3. Discussion of quality of work should be addressed and volunteer can take this opportunity to present any ideas, concerns, and special projects privately.
  4. Hours are assessed with Volunteers.
  5. Update priority projects, dates of the week, and extra hours used or added on new sheet.
  6. New sheets are to be printed and handed out.
  

Security and Safety

As a Manager it is important to be on property during daylight hours. This is why we prefer Managers who have hobbies, artistic or work-related activities that require them to be on the property. A Manager can take private time when needed provide they arrange for a volunteer to stay on property to greet guests or run errands. If property has to be left without anyone on premises then gate at driveway should be locked and all guests and volunteers should be given combination to lock.

It is also required to have a daily log of the main highlights of each day when Mojo, the owner, is away from the property. This would include short notes on Check-ins, any problems, Volunteer-related issues.

CONTACT MOJO FOR MORE INFO:
TELEPHONE: 808-269-2825 or EMAIL: hawaii@hedonisia.com